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David May

District Manager

David oversees the Central Connecticut market, focusing on great customer service and operational excellence.  Prior to joining HBG in January 2015, David spent 16 years with Chili’s Grill & Bar as an Assistant Manager, Managing Partner and Area Director.  In total he has over 28 years of experience in the restaurant industry.Every summer David can be found volunteering at the Traveler’s Championship PGA golf tournament where he is Assistant Chairman of the Player Relations committee.  He is an avid golfer, Boston sports fan and loves spending time with his wife and two children. 

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Mark Drapeau

District Manager

Mark oversees the operation of the Rhode Island bakery-cafes, including sales building, selecting talent, team development & building, profit management, budgeting and standard operating procedures.  Mark has taught multiple classes on many operational and leadership topics and acted as the company’s first Safety Manager. Mark received awards such as GM of the Year, Café of the Quarter, and District Manager of the Year for Market Driven Innovation and Hands On Leadership. Prior to joining HBG in 2006, Mark worked in many segments of the restaurant industry during and after attending Rhode Island College. Mark enjoys working for an organization that encourages community involvement on a grand scale. Some of his passions include supporting Panera's Rhode Island charity partner, Children’s Friend, camping, canoeing, martial arts, exercise, and spending time with his wife and six children.

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Ryan Nelson

District Manager

Ryan oversees cafes throughout the Hartford market. He joined Panera in 2006 as an Assistant Manager and has since held roles as General Manager, Regional Training Manager, and now District Manager. In 2017, Ryan was the Support Staff of the Year for his work with company leadership in assisting the company gain profitability while executing at a very high level. His management style is one of transparency and competitiveness but achieving results in a fun manner. At home, Ryan can be found spending time with his wife and daughter, sharing laughter with just about anything he does. 

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Anthony LaLima

District Manager

Anthony manages many of Howley Bread's southern Connecticut and Massachusetts cafes. He joined the District Manager team in 2018, bringing with him years of cafe operational experience.

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Diane Irwin

Director of Human Resources

Diane has over 25 years of human resources experience working in both the restaurant and the retail industry.  Throughout her career, she gained experience in all aspects of human resources with her main focus being employee relations, employee benefits, workers’ compensation and leave of absence management.  She serves as a resource for employees navigating workplace and benefit questions and concerns. When not at work, Diane enjoys attending plays and musicals, traveling and she is a lifelong New England Patriots fan.  Diane is also an avid animal rescue advocate who lives with two rescue cats. 

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Mike Tolisano

Market Training Manager

Mike has been working in restaurant operations for more than 3 decades. He was inspired to pursue a career in restaurant management after seeing the impact of great work on the faces of satisfied guests as a 16-year-old line cook in an open kitchen environment. Currently, he specializes in conducting food safety audits and coaching foundational systems in each café. As a servant leader, he builds relationships and supports those who operate the café. Mike has been a part of many Panera, LLC grand openings. He has supported launching off-premise business channels and contributed to sales growth capacity. When Mike is not at work, he spends time with his young daughter and wife. Hobbies includes hiking with his Great Dane and Black Labrador. He also enjoys lazy days at the beach and going to live sporting/concert events.

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Mike Tellier

Bakery Market Manager

Mike oversees the training and promoting within the baking team, a role which is punctuated by the development of both self and team. Through leadership and support we must identify those who want to be more than a baker; they want to train, to mold new bakers into the artisan experts we require. We maintain the highest standard of product quality through training to ensure every guest has an extraordinary Panera experience. Mike has been with Panera Bread since 2004 and is a self-taught from scratch baker. Work ethic, loyalty, dedication, and effectiveness can all be traced to those days learning the trade and honing skills under the guidance of his dad. Now a father himself, he hopes to nurture his children in the same way, with love and a respect for hard, honest work, which in and of itself is a personal reward. He will always have a loaf of bread in every arm, or a soft roll at least.

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Anne Marie Hearl 

Bakery Market Manager

Originally from Long Island, Anny is the Bakery Market manager for our Connecticut market. She has been with Panera for over a decade helping to provide a warm and inviting experience for our guests through our delicious bread and sweets. Anny enjoys playing games and painting during her down time. 

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Mike Scheidel

Director of Training

Mike provides leadership in training and people development at all levels of the company. The HBG team is always looking to foster future leadership from within our current ranks, from associate to managers and general managers and beyond. He implements new product initiatives throughout the year, and creates and facilitates training and classes that support operations, always looking for new ways to elevate the team. The idea of growth from within is a personal one. Mike joined Panera Bread in 2002 and has since worked has a manager, a GM & Managing Partner, and Director of Baking Operations before becoming the Director of Training. Mike has been in food service for over 25 year including his time serving in the Marine Corp. He loves playing hockey, puttering around the yard and spending time with his wife.

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Elizabeth D'Uva

Catering Sales and Marketing Manager

Elizabeth manages the Catering Sales Team and the Marketing Dept. Elizabeth is also responsible for maintaining catering revenue objectives through new business acquisition and an existing client base. She handles marketing donation partners, fundraisers and Day-End Dough-Nations.
Prior to HBG, she worked in hospitality, sales and event coordination. She enjoys yoga, playing the drums, cooking for her family and is an avid music enthusiast. 

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Dylan Avery

Human Resources Manager

Dylan manages the Human Resource department and joins the team with the experience and perspective of a cafe operator, having joined HBG back in 2020 starting as an AGM after working for Panera Corporate in the years prior and quickly working his way up to GM all within the Enfield cafe. He is dedicated and passionate about people development and provides strength and HR support for all cafes. Prior to HBG, Dylan worked within the restaurants at Disneyland California Adventure, really starting his professional career off strong. He enjoys ceramics, kayaking and adventuring with his wife, two cats and two dogs during his down time.

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Frank Wright

Network Field Technician

With 20 years of experience in Restaurant/entertainment IT, Frank is a seasoned Network Field Technician with a proven track record of delivering exceptional service.  He possesses a deep understanding of network infrastructure, troubleshooting, and deployment, ensuring smooth operations for even the most demanding entertainment
Environments. When not tackling technical challenges, Frank enjoys fishing and the thrill of outrigger canoeing.

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